Plantronics first level tech support suggests a work around of using the Accessibility->Touch->Call Audio Routing function to switch call routing to "Speaker". I have not installed the Plantronics Hub app on the newest phone. Unless I unpair the Plantronics headsets the problem persists. I unpaired the V5200 and then paired a Plantronics Edge with exactly the same outcome. The random volume jumps (up and down) occurred when the headset was paired even if it was powered down. Everything was fine until I paired my Plantronics V5200. Apple replaced the phone and recommended a clean system install rather than using my back ups (You iPhone power users will understand how frustrating and time consuming that was). That was my first experience with iOS 13, so it was difficult to determine whether this was a hardware of software issue. This began when I first used a new iPhone 11PRO MAX/512. In addition to what the OP wrote, I have this issue with all builds of iOS 13 up through 13.2.3. (And I am still hoping for truly persistent HTML in my Email signature. Meanwhile I am open to any suggestions you may have to try and resolve the issue. Since it has run perfectly before on iOS 12, I hope Apple will fix this screen-bug. That very iPhone X, when it was still running iOS 12.x, did *not* show the issue.Īll in all this looks to me like an issue that relates specifically to this BT device, in combination with iOS 13. The issue will show on all iPhones running iOS 13.x.x here at home: an iPhone X and an iPhone 8 Plus. Other BT devices (AirPods, JBL speaker, my carkit) do not trigger this issue. With or without the Plantronics hub app makes no difference. This posting is my attempt to tap in the collective expertise of the iPhone users, and maybe track more occurrences of the issue.īoth iPhone and headset are at the latest iOS / firmware:Īll kinds of resets and reconnects have been tried. I have raised the issue with Apple support, they are now looking into it. They have been very helpful, even replaced the headset, but the issue remains. I have been in touch with Plantronics support (now: Poly). Also the issue only presents itself when the BT device is connected) (I do not have my fingers near the volume buttons, and the phone is new and clean. Nothing really fails, but it is just very annoying. Swiping through open applications, changing chats in WhatsApp, browsing through pictures, sending an Email, an incoming message banner: all of these can trigger the volume pop-up. Events that have no sound associated will still make the volume indicator (with BT icon) flash up and then fade away. If you use a Plantronics headset with the BT600 you will want to update both the BT600 and the headset.I have the following issue: my BT headset Plantronics V5200 makes the volume indicator on my iPhone pop up now and then whenever there is a screen-change. To do so you'll need the headset plugged into the computer via USB. You'll want to see whatever device you want to be updated on the this screen. Open the application, and click the "Notifications" tab on the top of the window. Step 1ĭownload the Plantronics Hub here application (Compatible with Mac or Windows) Step 2 In addition to keeping your headset up to date, the Plantronics Hub will give you mute reminders, battery reminders and most importantly for certain phone system apps, the Plantronics Hub is required so you can answer/end calls away from the desk with your headset. Sometimes when the audio device hasn't been updated and it stops working, an update is the fix. When new updates are available, it's a smart idea to keep your Plantronics (Poly) device up to date at all times for the best performance. Why you should download the Plantronics Hub Change language option for your voice prompts.Device-level call control with call answer/end, mute, and volume adjust.
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